Contact Us

Contact Us

Media Contacts

UK Media Contact

Email: [email protected]

Global Media Contact

Phone: 1-224-948-5353

Email: [email protected]

Related Resources

Investor Relations

Phone: +01-224-948-3020
Email: [email protected]

More information

Baxter UK Sites

Manufacturing and Compounding - Thetford  (Registered Office)
Caxton Way
Norfolk, IP24 3SE
Tel: 01842 767000
Fax: 01842 767099

Manufacturing - Liverpool
2 Wavertree Boulevard
Wavertree Technology Park
Liverpool, L7 9PE
Tel: 0151 250 1560
Fax: 0151 228 4847

Manufacturing – Elstree, Apatech
370 Centennial Avenue
Centennial Park
Hertfordshire, WD6 3TJ
Tel: 020 8731 4640
Fax: 020 8731 4669

National Distribution Centre, Customer Services & Technical Services – Northampton 
Salthouse Road
Brackmills Industrial Estate
Northampton, NN4 7UF
Tel: 01604 704500
Fax: 01604 704565

Compounding - Thames Valley Unit
Taurus Building
Unit B, Peterley Road
Horspath Industrial Estate
Oxford, OX4 2TZ
Tel: 01635 203690
Fax: 01865 776710

Compounding - North West Unit
Boundary Court
Crossley Road
Stockport, SK4 5GA
Tel: 01635 203600
Fax: 0161 442 5990

Compounding - Croydon Unit
Unit 1 Stafford Road
Croydon, CR0 4TU
Tel: 0208 663 7320
Fax: 0208 663 7499

Baxter Education Centre - South
BEC House
2 Priory Road
London, TW9 3DG
Tel: 0208 948 6824
Fax: 0208 948 6402

Baxter Education Centre - North
Unit 1, Boundary Court
Crossley Road
Stockport, SK4 5GA
Tel: 0800 034 4894 (24 hour freephone)  Fax:0161 477 4534

Baxter Homecare - South
Unit 1, North Orbital Commercial Park
Napsbury Lane
St Albans, 
Herts, AL1 1XB
Tel: 0800 028 8966  (24 hour freephone)
Fax: 01727 875759

Baxter Homecare - North
Unit 1, Boundary Court
Crossley Road
Stockport, SK4 5GA
Tel: 0800 032 4894 (24 hour freephone)
Fax: 0161 477 4534

ICNet – Gloucester
Baxter, First Floor,
1210 Lansdowne Court,
Gloucester Business Park,
Gloucestershire, GL3 4AB
Tel: 01452 651600
Fax: 01452 357470
Email: [email protected]

General Enquiries

This is intended for UK enquiries only; for non-UK enquiries, please use the contact us page for that specific Baxter location.

UK Head Office:
Wallingford Road, Compton, Newbury, Berkshire, RG20 7QW
Tel: 01635 206000 (office hours)
Fax: 01635 206115
Email: [email protected]                            

Customer Services


For orders and enquiries about Baxter products used in hospitals, please contact:
0800 0289881
Email: [email protected]

Out of hours - 0800 028 9881

Home Dialysis

If you are a patient or healthcare professional using our home dialysis service, please contact:
Calling from landline: 0800 023 4002
Calling from mobile: 0370 609 9101
Email: [email protected]

Out of Hours - 0800 023 4002

Technical Services


General Enquiries and Technical Support (all products), please contact: 

Tel: 0370 609 9100 - Select option 8

Email: [email protected]

PrisMaflex & PrisMax 24 hour Helpline, please call: Tel: 0808 100 3539 


Northern Ireland

General Enquiries & Technical Support, please contact: 

Tel: 0370 609 9100- Select option 8

Email: [email protected]

Peritoneal Dialysis (PD): Tel: 0800 328 6681

Home Hemo Dialysis: Tel: 0800 0232 391

PrisMaflex, PrimMax & Water treatment 24 hour Helpline: Tel: 0800 044 5065


Parts, Services and Technical Support

For technical assistance for products manufactured and/or distributed by Baxter Healthcare, please click the below link.

PartnerAdvantage Services


Online Customer Portal: eServices

Existing customers can streamline order management with Baxter’s self-service online customer portal. With eServices, customers can track and trace current orders, view order history, download documentation, access product catalogues and make invoice enquiries and receive real-time online platform support.


Adverse Event and Product Complaint Reports

Pharmacovigilance Adverse Event reporting

If you have a drug safety concern or would like to report an adverse event.

Phone: 01635 206360
Email: [email protected]

For further information in relation to PV and adverse event reporting please click here.

Report a Product Complaint

To report a Product Complaint, please click here

For queries regarding Field Corrective Actions (safety corrections and product recalls):
Email: [email protected]

Other quality queries:
Email: [email protected]

Medical Information

Our Medical Information team works to inform and educate healthcare professionals about our products by providing clinical and scientific information that may support clinical decision-making.

Medical Information Online Portal is available to healthcare professionals, click here to find out how to register. Medical Online Portal Infographic.

Medical Information Online Portal:

Email:  [email protected]

Phone: +44 (0) 1635 206345

Medical information cannot provide medical advice, individuals with questions on personal medical matters should always talk to their doctor or other healthcare professional.



Ethics and Compliance

Baxter’s Ethics and Compliance Helpline is an independent telephone and Web resource that is available for employees and their families, suppliers, customers, and other Baxter stakeholders to seek guidance about or report possible company ethics and compliance issues.


The finance team deals with all invoicing and payment matters.

Credit to Cash

Accounts Payable

Value Solutions

The Value Solutions Team at Baxter aims to deliver quality and efficiency benefits to the NHS and more importantly to patients.

Phone: (0)1635 206000
Email: [email protected]